System overview

Yuntu medical guidance management system mainly improves the medical service level through information transmission technology to eliminate problems such as poor image, disordered treatment, low efficiency and poor medical experience. The system mainly realizes the docking of PACS, RIS, his and LIS systems; Realize the management of number calling, re calling, diagnosis conclusion and number passing in the consulting room; Realize the functions of triage, referral, triage desk registration, follow-up, sequential call, selective call, follow-up call, post registration delay management, advertising video setting, expert / meaning information display, etc. The intelligent triage and queuing management system enables doctors and nurses to call and manage patients orderly through the system, so as to standardize the medical treatment and modernize the outpatient management of the hospital. To facilitate patient registration, medical treatment, payment, drug taking and other work, and make the majority of patients orderly, relaxed and pleasant medical environment has become a hospital to improve the service level of the hospital.

Functional features

Platform docking capability: the system supports seamless docking with the third-party platforms used by the hospital (such as his, LIS, RIS and PACS), realizes the access and call of interface data, and realizes the accurate interoperability of reservation information data;

High concurrent processing capability: the system has passed the strict high-voltage saturation test, and can efficiently handle the multi-user high concurrent access of large third class hospitals, with high system stability and smooth operation;

High integration capability: the system has high queuing and calling, information release, doctor scheduling, intelligent diagnosis guidance, information query and other functions to fully cover the needs of large hospitals;

Hardware management capability: the system realizes the unified management of equipment such as triage desk, doctor pager, comprehensive LCD, clinic door display, information release information screen, LED screen and touch all-in-one machine in all departments of the hospital;

Platform management capability: the system realizes multi terminal, multi subsystem integration and cross platform access functions, including outpatient triage queuing system, medical technology queuing system, inspection and blood drawing queuing system, infusion treatment room queuing system, pharmacy drug taking queuing system, medical guidance and physical examination center queuing system, inspection and laboratory system, nurse triage desk system Doctor scheduling management system, multimedia information release management system, self-service check-in system, TTS voice system, mobile terminal waiting system, self-service report printing terminal, self-service payment terminal and docking management of his, LIS, RIS and PACS hospital systems;

Detailed functions

Function	Detailed description
Management platform
Framework	B/S and C/S nested architecture are adopted to facilitate hospital management and maintenance.
Docking	It can receive the patient registration information and reservation information from his system in real time, and generate a queue.
State management	You can query, modify and adjust the visit status of patients in each Triage area, and adjust the patient queue order as needed.
Call management	Through the virtual caller software on the doctor workstation, the operations such as calling, visiting, selective calling, re calling and number passing can be realized.
Time sharing management	Time division reservation can effectively divert traffic.
Hierarchical management	It can push the data of each queue to the corresponding primary triage screen and secondary triage screen.
Synchronous display management	The corresponding call information can be displayed on the secondary triage screen at the door of the doctor's consulting room, and the synchronous call voice broadcast can be realized.
Information release management	Release hospital publicity and education information.
Workforce Management	Display of hospital doctor scheduling.
Dynamic display	Dynamic display of waiting data information of all departments in the hospital.
Triage table system
Query retrieval	You can manually enter the queue number, hospital number or patient name to view the queue of the specified patients, so as to facilitate consultation for patients.
Real time view	You can view the details of each queue in real time (such as queue name, waiting number, number of patients who have been treated, number of people who have not arrived, patient name of the last call in the current queue, queue number, doctor or clinic call, call time, etc.).
Follow up treatment	After the patient completes the inspection items, he can return to the nurse's Guide desk. The nurse arranges the patient in the queue of the original doctor for follow-up treatment. At the same time, the follow-up queue cutting strategy can be set according to the needs, such as priority queue cutting, interval queue cutting, and the number of interval people can be set.
Patients choose doctors	Support the manual allocation of patients to designated doctors or waiting in line under the consulting room.
first	"Special" patients can be identified and treated preferentially. For example, elderly, young, military, retired and other patients can be treated preferentially. At the same time, the call screen can display such patient identification, such as "Military" and "young", and use other colors to distinguish and dispel the doubts of other patients.
On site reservation	It supports the appointment function, which can make an appointment for patients according to a certain period of time on a certain day, effectively disperse the treatment time of patients, and has the management of appointment period.
Return number processing	When the patient cannot see a doctor temporarily or under other special circumstances, it can be explained to the nurse that the nurse will delete the patient's information and return the number.
Number crossing processing	Patients who have passed the number can be added to the queue again. When the doctor calls the patient who has not visited the doctor to come back for treatment, the nurse will rejoin the patient to the corresponding queue. The nurse at the guidance desk can set the number of patients who have passed the number first according to the demand, and the number of delayed visits can be set for delayed visits.
Transfer queue	Patients can be transferred and referred. According to the patient's own requirements, or the number of nurses waiting in a consulting room is large, and the doctor has no time to see a doctor, use this function to transfer the patient to other departments or consulting rooms for treatment.
Suspend function	This function is mainly aimed at hospital examination departments. For example, in the B-ultrasound room, when it is almost someone's turn to do B-ultrasound examination, and the patient is not ready in the early stage (e.g. to hold urine), so the next examination cannot be carried out. At this time, the person can be hung up through this function. After hanging up, the examination room can't queue and call again. When the person is ready, just queue and call again.
Edit information	You can modify patient queuing information.
Manual registration	You can manually enter patient information and join the specified queue.
Timely update of information	All changes of triage information caused by the operation of triage nurses can be immediately displayed on the waiting screen.
Information content display	For VIP patients, priority can be given to treatment, and whether to display on the waiting screen and consulting room screen can be selected according to needs.
Power failure saving function	All queuing conditions can be automatically saved after power failure, and the normal operation of the system will not be affected when an incoming call is made.
System reset function	The system will automatically reset to zero and queue up again when it is started up for the first time every day.
Manage multiple department functions	A set of outpatient queuing software can manage multiple departments. One department can contain multiple outpatient categories, one outpatient category can contain multiple consulting rooms, and one consulting room can contain multiple doctors.
Two queuing and calling modes are supported	After reading his patient registration data, the doctor can call the patient directly; It can also be set that after reading the data, after the patient signs in at the guidance desk, the doctor can queue up to call the number, so as to avoid the problem that the doctor queues up to call the number.
Batch check-in	In case of sudden increase of patients in the morning peak, the triage desk software must support automatic check-in and manual batch check-in mechanisms to avoid patient congestion, check-in at the triage desk and reduce the workload of queuing nurses.
Delayed call	It supports delayed calling. For example, in the inspection and inspection department, when the patient does not meet the inspection and inspection conditions temporarily, the nurse can delay the visit to the patient. The delay time can be customized. When the time expires, the patient's delay status can be automatically cancelled, or the patient's delay status can be cancelled manually by the nurse.
Green channel	It supports the green channel function and can see a doctor directly without voice call.
Broadcast function	It supports the broadcasting function. The triage desk can broadcast voice to the waiting area and publish text information to the LCD screen.
Consulting room call system
Landing presentation	Support the doctor ID number login mode. After successful login, the doctor's name, Department, profile, etc. will be automatically published on the LCD screen at the door of the consulting room.
Automatic queue	The number calling subsystem automatically reads the corresponding patient queue and automatically updates the number calling queue of the nurse triage desk.
Next	"Next" button: after seeing a patient, the doctor can press this button to call the next patient in sequence. The software queuing caller, the all-in-one LCD machine in the consulting room and the centralized all-in-one LCD machine all display the name and number of the next patient. The voice plays the name and number of the patient to the corresponding consulting room for treatment, and the waiting number is reduced by one.
Recall	"Re call" button: when the doctor does not call the next patient, you can press the "re call" button to call the patient again.
Pause	"Pause" button: when the doctor temporarily leaves the clinic or leaves work, you can press the "pause" button. At this time, the word "pause" is displayed on the LCD all-in-one machine in the clinic to inform the patient that the clinic has stopped seeing a doctor.
Cross sign	"Number crossing" button: when the doctor calls the patient many times and does not come to the consulting room for treatment, press the "number crossing" button. At this time, the system records the patient as "number crossing" status, which can be queried in the software caller and the nurse triage queue management software.
Selective call function	In case of special circumstances, the patient needs to be treated first, the selective call function can be used, and the doctor can select the patient for direct call.
Rearrangement	It supports the automatic rearrangement of patients who have passed the number according to the rules, and the number of automatic rearrangement of patients who have passed the number can be uniformly set in the background. It supports the function of selectively calling patients who have passed the number for treatment.
Custom queue	When doctors visit multiple queues at the same time, they can set the call strategy of multiple queues by themselves. For example, when visiting cardiology and respiratory medicine at the same time, you can call automatically in turn; At the same time, you can call the specialist number first for the specialist number and ordinary number. If there is no patient in the specialist number, you can automatically call the ordinary number.
Rearrangement	The doctor can cancel the processed or numbered patient, return the patient to the unprocessed state and call again.
Interface development	The software caller function interface can be opened for the third-party system to call.
Multimedia information display system
Privacy protection	It can protect the privacy of sensitive information in special diagnosis areas.
Form effect settings	It can flexibly customize the display screen effect, subtitle form, color style, etc. according to the needs of users.
Scroll display	Support scrolling display of current call, waiting and queued call information.
Date information	Support the display of date and time information.
Image introduction	Support the display of doctor photos, publicity and education information, department introduction, doctor introduction, medical treatment process description, video programs, etc.
Queue display	Support the display of queuing number, name and department information of waiting personnel.
Full screen display	Support the queuing and calling information in full screen immediately when queuing and calling, and play the video file after a certain time interval.
Polite language information	Polite words or other notification instant text messages that can be scrolled at the bottom of the screen.
Text size setting	You can change the font, size, color and position of the display content.
Style settings	The display background picture can be customized, and the display interface style and style can be customized according to the needs of the hospital.
Regional division	It has the function of voice broadcasting according to the waiting area and the voice effect can cover the whole waiting area.
Voice reminder	Embedded voice search engine technology, the system can pronounce synchronously, clearly and accurately, and support the call of patient and doctor's name, consulting room number and other contents.
Sound adjustment	The speech speed and tone of synthetic speech are adjustable.
Synthetic regulation	Voice synthesis volume is adjustable.
Male and female voice settings	Synthetic speech can be female or male.

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Yuntu medical guidance management system